Enterprise-grade operating platform for trades and field-service organizations.
Scores compare documented fit and value. They are analysis, not laboratory benchmarks, customer-review averages or vendor claims.
The review
ServiceTitan combines CRM, field service, ERP, workforce and financial capabilities for trades businesses. It is usually evaluated by larger or operationally complex contractors rather than solo operators seeking a lightweight app.
Strengths
- + CRM, dispatch, scheduling, sales and field workflows
- + Inventory, payroll and financial-product ecosystem
- + Designed for larger trades organizations
Limitations
- − No public fixed pricing
- − Broader implementation than small-team products
The facts
Industry rankings
What customers report
Published sentiment: 84% positive · 4% neutral · 11% negative
- Extensive all-in-one field-service capability
- Strong business performance visibility
- Deep knowledge base and continuing product development
- High and variable pricing
- Training and implementation can be demanding
- Bugs, support delays and reporting constraints
Checked 2026-09-02. Customer ratings come from Capterra's moderated product profiles where an exact product profile exists. Ratings and counts are point-in-time observations; themes are concise editorial syntheses of recurring review topics, not quotations. A missing profile or zero reviews means insufficient evidence, not a zero-star rating. Customer ratings are never averaged or blended with our editorial scores. Read the moderated reviews.
A leading enterprise field-service candidate when scale and operational depth outweigh price transparency.